10/26/10 - Thank You, Career Counseling, & Referral Machine

Hosts: Leo Wisniewski, Lauren Milligan and Jacqueline Camacho-Ruiz

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Leo Wisniewski

• Leo interviews Lillian D. Bjorseth about "Saying Thank You Can Boost Your Bottom Line"
• Lillian is the president of Duoforce Enterprises, Inc. She recently wrote an article in her newsletter, “Communicate and Network Your Way to Success,” about the importance of saying "thank you" for your business.
• Lillian previously was employed in public relations with AT&T where she did communications skills coaching for top executives. Now she helps you build a new kind of wealth - social capital - by improving your networking and communication skills.
• With a huge network and much relationship-building experience, she has noticed over the years that people often fail to say "thank you" after she connects them and/or gives them sales leads and that the practice is growing.
• She’s received a lot of feedback to the article. Some think it is the impersonal nature of online networking that makes people feel less compelled to say “thank you.” It appears that the inanimate nature of the computer may be causing us to show less respect and even common courtesy for another human being.
• Some say that this trend is a generational thing; however, Lillian finds it across all generations. Someone questioned if parents are not teaching their children to say “thank you” and that this carries over to the business world. While many of the ideas are speculative, others are noticing the same diminishing trend.
• Lillian has also seen cases where people show appreciation. One person stands out because after Lillian helped her get a job at a major bank, she sent a note and flowers. It’s not necessary to spend money … just take the time to say “thank you.”
• People will quickly forget what you said but will always remember how you made them feel. With the immediacy of texting and email, it’s hard to imagine that the number of “thank you’s” has not increased. In the “olden” days, you’d have to pick up the phone and call. Today, you can say thanks in 30 seconds or less anytime of the day or night.
  
• You can get in touch with Lillian by sending her an email at lillianspeaks@duoforce.com, go to her website at http://www.duoforce.com/ where you can find links to her blog and events
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Lauren Milligan

• Lauren's guest is an affiliate of the show, Donna Sandberg of Career Path. Are you employed, but unhappy at work? (Do the words, 'bored' or 'miserable' come to mind?) Then this show is for you. Donna and Lauren discuss a few things that you can do TODAY that will help get your head back in the game, be more proactive in your career direction and make a noticeable change, without having to change jobs.
  
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Jacqueline Camacho-Ruiz

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